Jira

This documentation was updated in November 2022 to reflect Jira's user interface changes. If, at the time of reading, you find that our instructions are no longer up-to-date, please let us know!

Jira is a tool used for project management. It centers around a ticketing system whereby features, chores, and bugs can be ticketed, tracked, and assigned.

AppSignal can be integrated into Jira for the automatic ticketing of incidents.

This documentation will guide you through the steps needed to integrate AppSignal into your Jira project.

Configure Jira

Before we can link AppSignal to Jira we need to configure Jira to accept our OAuth request.

To do this, click the settings cogwheel (⚙️) on the top-right of the navigation bar and select Products from the settings menu.

Select "Application links" from the Products side navigation, then click "Create link".

A pop-up will appear. In the Application URL field, add the address: https://www.appsignal.com

Jira may show the error: "No response was received from the URL you entered". You may ignore this error and proceed by clicking "Continue"

You will next be presented with a Review Link screen. You only need to provide an Application name before continuing. Name the application: AppSignal, and press continue.

OAuth Setup

Now it's time to configure AppSignal's "Incoming Authentication". To do this, navigate to "Edit" on the "Application links" screen:

A "Configure AppSignal" pop-up will be opened. Navigate to "Incoming Authentication" on the left menu.

In the "Incoming OAuth" tab, set up OAuth with the following values:

Consumer Key: ce2jejafmni3qmnzrfergg9fLpzxmppl
Consumer Name: AppSignal
Public Key:

Click "Save".

Configuring AppSignal

To complete the process of linking your Jira project to AppSignal, AppSignal must be configured to communicate with your Jira project.

To do this, open your application in AppSignal. Click "App settings" on at the bottom of the left-hand navigation pane and then click "Integrations":

Navigate to "Personal issue tracker integrations" and click "Manage" for Jira. Alternatively, follow this link.

Scroll down to "Jira installation location" and enter the URL of your Jira project, e.g.: project-name.appsignal.net, then click "link AppSignal to Jira.

You'll be presented with the following authentication screen. Click: "Allow".

You'll return to AppSignal. Here you need to select which project and issue type you want to use for AppSignal issues. To proceed, click: "create integration"

If this step produces an error message, please read the errors section for further guidance.

Errors

AppSignal requires four fields to be present in Jira:

Labels
Environment
Summary
Description

AppSignal will show an error message on completion of setup if fields are missing and specify which ones must be added in Jira.

You will have to add the fields to the Jira screens by going to the "Issues" tab in the "Settings" menu:

Then navigate to the "Screens" on the left navigation pane and click on "Configure" for the relevant screen:

On this "Configure" page Jira will present you with a list of already configured fields. Scroll to the bottom of the page and add the missing required fields.

Once all fields have been created, you should be able to resume and complete the configuration your Jira integration from the AppSignal app.

Need Help?

If you've followed the steps on this page and are still getting stuck, feel free to contact us at support@appsignal.com.