Invoicing

In this documentation, you can learn how to manage your invoicing settings, cancel your plan, and request the deletion of your AppSignal user account.

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Viewing Your Invoices

You can review and download your invoices in your organization’s billing settings, which are accessible through the Administration section of your organization’s settings, or by visiting this link.

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Updating Invoice Address

You can update your invoice address and invoice email via your organization’s billing settings here, which you can also find under Administration in your organization’s settings. You may need to ask your organization’s administrator for access rights. They can do this via Team management.

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Update Payment Method or Billing Information

Organization owners can update the billing method or billing information for their organization by visiting the organization’s billing section in the Subscription section of the Organization Settings page, or by visiting this link. If you are not the owner of your organization, you may need to ask your organization’s owner to give you the correct access rights. They can do this via Team management. An organization owner can send a shareable URL to non-AppSignal users for updating credit card information, for example, to a non-technical colleague in charge of your organization’s finance. To do this, navigate to the Subscription section of your Organization settings page, select “Billing”, and navigate to the Change credit card section, where the shareable URL will be available for copying.

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Declined Card Payments

If your card is declined, check to ensure it has sufficient funds, has not expired, and that the billing address in AppSignal matches that of the card. You can also contact your card issuer for further support. If you need help figuring out why your card is being declined, please get in touch with us, and we’ll do our best to help you better understand why.

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Change Billing Frequency

If you want to switch from a yearly plan to a monthly plan, please contact us for further assistance.

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Cancel a Plan

We hate to see you go, but sometimes you need to cancel your plan or have your user account deleted. You can cancel an organization’s plan in your organization billing settings here, which you can also find under “Billing” in the Subscription section of the Organization Settings page. Once on this page, navigate to the “Cancel plan” section and click “Go to cancelation form”. You will be asked to provide a reason for your cancelation and confirm your request. If you do not wish to give a reason for canceling, you may enter “x”, but we do manually review all feedback given to us! After confirming, you won’t be charged any more for your plan. We may, however, still charge you for outstanding invoices we still need to collect via your credit card. You can keep using AppSignal until the end of your current billing period. After that, we may automatically remove all data we have on your applications.

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Delete Your User Account

Canceling an AppSignal plan does not result in the deletion of your AppSignal user account, which may be associated with other Organization Accounts. If you’d like us to delete your user account, please contact us.